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FAQs

FAQs

FAQs

1. How long does it take to get my order?

We generally ship from our USA warehouses.  Occasionally, we ship orders from our warehouse overseas as well. 

Normally, you can expect to receive your order within approximately 3-14 days from the date that you placed your order unless you opted for faster paid shipping.

Due to popularity you might experience a slight delay as shipments are shipped from our international warehouse which can take up to 4 weeks for delivery.

2. When will I get my tracking number?

Typically, you’ll receive a shipping confirmation email a few days after your initial order date.  Even though your order may ship one day after your order it sometimes can take another 24 hours for USPS and/or other shippers to give us a live tracking number so that we can update our system and send you the shipping confirmation email with your tracking number.

3. Which countries do we ship to?

We ship within the continental US, US territories, Alaska and Hawaii. Currently, we do not ship to APO/FPO/DPO addresses. We Also ship internationally to United Kingdom, Canada, Australia, France, Germany, New Zealand, and we ship Worldwide.


4. Do all my products come in the one package?

In most case your order will come in a single package.  In some cases, in order to get all items within your order to you as quickly as possible we will ship more than one package (from each of our warehouses).  When we do that, you can expect the packages to arrive on different days and/or times.
So if you receive a package and it doesn’t include everything you ordered, it’s likely that we did ship items within your order from different warehouses.  Just give it a few days to arrive.

5. How can I check the status and tracking of my order?

You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

 
6. What form of payments are accepted?


We accept Visa, MasterCard, Amex and Discover. We also accept PayPal Express.

 

7. What is your warranty policy?

We warranty all of the products we sell against manufacturer defects for up to 30 days after your purchase.
Also, some of our products offer a Lifetime Warranty.  This means that we will replace the product if it becomes defective during the time that you own it. The Lifetime Warranty applies to the original purchaser only.  It cannot be transferred.
Lastly, the Lifetime Warranty does not cover damaged products.  Products must be in good condition for our Lifetime Warranty to apply.


8. How do I return or exchange an item I purchased?

    Simply contact us here and one of our team members will help you with your return or product exchange.

    9. Will I be charged sales tax?

    We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. Cam Gadget Pro Store follows state guidelines for determining taxes.  The tax amount displayed during the checkout process is an estimate and is labeled accordingly.

    10. How do I return my product?

    Please send us a message on the contact us page, with your order number and any relevant details and we will process your return.